Aligned SparkKEELI NICOLE

ALIGNED SPARK TERMS & CONDITIONS

Last Updated: July 30, 2026

OVERVIEW

This website, member portal, checkout experience, courses, programs, coaching, recordings, communications, and related services are operated by Aligned Spark LLC, referred to in these Terms as “Aligned Spark,” “we,” “us,” or “our.” The words “you” and “your” refer to the person who visits, accesses, purchases, enrolls in, or uses any Aligned Spark website, product, program, or service.

These Terms & Conditions, referred to as the “Terms,” govern your use of our websites and services, including portal.alignedspark.com, alignedspark.com, our MemberVault member portal, THE SHIFT, courses, programs, coaching, subscriptions, bundles, Course Credits, community areas, forms, emails, recordings, downloads, and any other product or service that links to or incorporates these Terms, collectively referred to as the “Services.”

By accessing or using any part of the Services, creating an account, submitting an order, checking a box agreeing to these Terms, or participating in an Aligned Spark program, you agree to be bound by these Terms and any offer-specific terms presented at checkout. If you do not agree, do not access, purchase, or use the Services.

Any new feature, tool, product, program, or service added to the Services is also subject to these Terms. We may update these Terms as described below.

SECTION 1: ELIGIBILITY AND ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence and are legally able to enter into a binding agreement.

You may not use the Services for any illegal or unauthorized purpose. You may not violate any applicable law through your use of the Services, including copyright, trademark, privacy, payment, consumer protection, or computer misuse laws.

You may not transmit viruses, worms, malicious code, automated attacks, or any code or activity intended to interfere with the Services. A material violation may result in suspension or termination.

SECTION 2: ACCOUNTS AND PERSONAL USE

Some Services require an account. You agree to provide current, complete, and accurate information and to keep your email address, billing information, and other account details current.

Your account, login credentials, course access, coaching access, replay access, and Course Credits are for your individual use. You may not share your login, give another person access to your account, create accounts for other people, or use another person’s account.

You are responsible for maintaining the confidentiality of your login information and for activity conducted through your account. Notify us promptly at hello@alignedspark.com if you believe your account has been accessed without authorization.

We may require identity or account verification before changing an email address, releasing account information, restoring access, processing a Course Credit redemption, or making another material account change.

SECTION 3: GENERAL CONDITIONS

We reserve the right to refuse an order, enrollment, account, or Service when reasonably necessary to protect Aligned Spark, our customers, our systems, or the integrity of an offer.

You may not reproduce, duplicate, copy, sell, resell, sublicense, distribute, exploit, or commercially use any portion of the Services without our prior written permission.

Headings are included for organization and do not limit these Terms.

SECTION 4: ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We work to provide accurate and useful information. Information made available through the Services may contain errors, omissions, or information that later becomes outdated.

Materials provided through the Services are for general educational and informational use. You are responsible for evaluating information and obtaining professional advice when needed.

We may update or correct information at any time. We are not required to update every prior page, lesson, recording, email, or resource when circumstances change.

SECTION 5: MODIFICATIONS TO SERVICES AND PRICES

Prices, eligible products, course catalogs, coaching schedules, delivery methods, features, and Services may change prospectively.

We may modify, replace, suspend, or discontinue a Service or part of a Service when reasonably necessary. We will honor completed purchases and separately purchased Course Credits as described in these Terms, subject to platform availability, legal requirements, payment reversals, fraud, and circumstances outside our reasonable control.

A price change for an ongoing subscription will apply only as permitted by law and after any notice required by law or the applicable offer terms.

SECTION 6: PRODUCTS AND SERVICES

Products and Services may be available only online. Availability may be limited by geography, platform, capacity, eligibility, or offer-specific requirements.

Product descriptions, included features, schedules, prices, and availability may change before purchase. The terms shown on the checkout page at the time of purchase form part of your agreement with us.

We do not guarantee that a product, course, coaching experience, or Service will meet every personal expectation or produce a specific result.

SECTION 7: BILLING AND ORDER INFORMATION

You agree to provide current, complete, and accurate purchase and billing information. You authorize Aligned Spark and its payment processors to charge the payment method you provide for the amount and payment schedule disclosed at checkout.

We may refuse, limit, hold, or cancel an order when the transaction appears fraudulent, unauthorized, duplicated, technically incorrect, or inconsistent with an offer’s eligibility rules.

If we change or cancel an order, we may contact you using the email address, billing address, or phone number provided with the order.

Taxes may be added when required by law.

SECTION 8: THIRD-PARTY PLATFORMS AND TOOLS

The Services may use or link to third-party platforms and tools, including ThriveCart, Stripe, MemberVault, Zoom, Microsoft, KIT, Cloudflare, and other providers.

Third-party platforms may have their own terms, privacy policies, availability limits, and technical requirements. Your use of a third-party platform is also subject to that provider’s terms when applicable.

We are not responsible for a third party’s independent actions, outages, security practices, content, or policies. We will make reasonable efforts to restore or provide alternative access when a platform issue affects an Aligned Spark purchase.

SECTION 9: THIRD-PARTY LINKS

The Services may contain links to websites, products, services, or resources operated by other parties. A link does not mean that Aligned Spark controls or endorses every statement, policy, product, or service on that site.

Review the third party’s terms and policies before completing a transaction or providing personal information. Questions about a third-party product should be directed to that provider.

SECTION 10: COMMENTS, FEEDBACK, AND SUBMISSIONS

When you submit a testimonial, review, comment, question, coaching submission, survey response, idea, suggestion, or other material, you represent that you have the right to submit it and that it does not violate another person’s rights or applicable law.

Unless we separately agree in writing that a submission will remain confidential, you grant Aligned Spark a nonexclusive, worldwide, royalty-free license to use, reproduce, edit for spelling or clarity, display, distribute, and publish the submission in connection with our business and Services. We will not materially change the meaning of a testimonial attributed to you.

We may remove content that is unlawful, abusive, threatening, defamatory, obscene, discriminatory, infringing, misleading, harmful, or inconsistent with these Terms.

You may not use a false email address, impersonate another person, or misrepresent the origin of a submission.

SECTION 11: PERSONAL INFORMATION AND PRIVACY

Our collection and use of personal information is governed by our Privacy Policy. By using the Services, you acknowledge that information may be processed by the platforms and service providers needed to operate the Services.

SECTION 12: ERRORS, INACCURACIES, AND OMISSIONS

The Services may occasionally contain typographical errors, incorrect prices, inaccurate descriptions, outdated availability, or other errors.

We may correct errors, update information, or cancel an affected order when reasonably necessary. If we cancel a paid order because of our error, we will provide the remedy required by law and our applicable refund policy.

A stated update date does not mean every part of the Services was updated on that date.

SECTION 13: PROHIBITED USES

You may not use the Services or their content:

  1. For an unlawful purpose.
  2. To encourage another person to violate a law.
  3. To infringe intellectual property, privacy, publicity, or other rights.
  4. To harass, abuse, threaten, defame, intimidate, or discriminate against another person.
  5. To submit false, deceptive, or misleading information.
  6. To upload malware or harmful code.
  7. To collect personal information without authorization.
  8. To spam, phish, scrape, crawl, probe, or automate access without written permission.
  9. To interfere with or bypass account, payment, Course Credit, entitlement, or security controls.
  10. To test, reverse engineer, manipulate, or exploit our systems without written authorization.
  11. To record, copy, distribute, or share private coaching calls, replay links, Zoom links, course materials, or nonpublic URLs.
  12. To resell, sublicense, or commercially distribute a Service or benefit.

We may suspend or terminate access for a material prohibited use.

SECTION 14: INTELLECTUAL PROPERTY AND LIMITED LICENSE

Aligned Spark and its licensors own all rights, title, and interest in the Services and their content, including course materials, videos, recordings, audio, written materials, worksheets, designs, software, systems, methods, names, logos, trademarks, concepts, artwork, documentation, and other proprietary material.

A purchase, bundle grant, or Course Credit redemption gives you a limited, personal, nonexclusive, nontransferable, revocable license to access and use the applicable content for your own education and self-development. It does not transfer ownership of the content or any intellectual property right.

You may not reproduce, share, publish, upload, distribute, teach from, sell, license, modify for redistribution, deconstruct for resale, create a competing product from, or otherwise commercially exploit Aligned Spark content without prior written permission.

Private or unlisted video links, replay links, downloads, and member portal URLs are protected content and may not be shared outside the authorized account or delivery channel.

SECTION 15: CONFIDENTIALITY

You agree to protect nonpublic, confidential, sensitive, or proprietary information received through a private program, coaching setting, member community, or direct communication.

You may not disclose another participant’s personal story, business information, question, health information, financial information, relationship information, or other private material without that person’s permission.

Information is not confidential when you can demonstrate that it was already lawfully public, was received lawfully from another source without a duty of confidentiality, or was independently developed without use of confidential information.

SECTION 16: EDUCATIONAL PURPOSE AND NO PROFESSIONAL ADVICE

Aligned Spark provides education, personal development, coaching, and general information. The Services are not medical care, mental health treatment, psychotherapy, legal advice, tax advice, investment advice, financial planning, or another licensed professional service.

References to health, money, business, relationships, faith, mindset, habits, energetics, identity, or personal development are educational. You remain responsible for your choices and should consult a qualified professional regarding medical symptoms, mental health concerns, legal questions, taxes, investments, debt, nutrition, medication, or another matter requiring professional advice.

Do not disregard or delay professional care because of information provided through the Services.

SECTION 17: RESULTS DISCLAIMER

Personal and business results vary. We do not guarantee income, health changes, relationship outcomes, business performance, emotional outcomes, audience growth, sales, or another specific result.

Examples, testimonials, and customer stories describe individual experiences. They are not promises that you will receive the same result.

Your results depend on factors that may include your circumstances, decisions, effort, skill, consistency, market conditions, health, support, and matters outside Aligned Spark’s control.

SECTION 18: DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

To the fullest extent permitted by law, the Services are provided “as is” and “as available.” We do not warrant that access will always be uninterrupted, timely, secure, error-free, or compatible with every device or platform.

To the fullest extent permitted by law, Aligned Spark disclaims implied warranties of merchantability, fitness for a particular purpose, title, durability, and noninfringement, except when a warranty cannot legally be disclaimed.

To the fullest extent permitted by law, Aligned Spark and its owners, members, officers, directors, employees, contractors, agents, affiliates, service providers, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including lost profits, lost revenue, lost data, business interruption, or replacement costs, arising from or related to the Services.

When liability cannot be excluded, our total liability for a claim will not exceed the amount you paid to Aligned Spark for the specific product or Service giving rise to the claim during the twelve months before the event giving rise to the claim, except where applicable law requires a different remedy.

Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded or limited.

SECTION 19: INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify and hold harmless Aligned Spark and its owners, members, officers, directors, employees, contractors, agents, affiliates, service providers, and licensors from third-party claims, damages, liabilities, and reasonable legal fees arising from your unlawful use of the Services, your infringement of another person’s rights, your unauthorized distribution of content, or your material breach of these Terms.

SECTION 20: SEVERABILITY

If a provision of these Terms is found unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed to the minimum extent necessary. The remaining provisions will remain in effect.

SECTION 21: TERMINATION FOR CAUSE

Aligned Spark may suspend or terminate all or part of your access when you materially breach these Terms, fail to make a required payment, misuse an account, share protected content, engage in fraud, interfere with our systems, threaten the safety of another person, or violate an offer-specific agreement.

When termination results from a payment default, fraud, chargeback, or material breach, amounts already paid are nonrefundable except where required by law. A fixed-term payment obligation remains subject to Section 22.

Termination for cause does not give you permission to keep, copy, distribute, or use content outside the license granted in these Terms.

Course access, Included Credits, Purchased Credits, and temporary subscription benefits are also subject to Section 23. If Section 23 provides a more specific rule, Section 23 controls.

SECTION 22: FIXED-TERM PROGRAMS, PAYMENT PLANS, COACHING, AND MASTERMIND OFFERS

This Section applies to a program, coaching agreement, mastermind, cohort, limited-term service, installment plan, or other offer that states a fixed total purchase price or required commitment period.

A payment plan is a way to pay a fixed purchase price over time. It is not a month-to-month cancellation option unless the checkout expressly says it is.

You remain responsible for the full purchase price stated at checkout even when you stop participating, do not complete the material, miss calls, choose not to use the Service, or request to leave early.

Ending participation does not cancel the remaining installments of a fixed purchase price. We may suspend access while a required payment is overdue.

This Section does not require a customer enrolled in a month-to-month, cancel-anytime subscription governed by Section 23 to pay future renewal fees after a valid cancellation.

SECTION 23: THE SHIFT, MONTHLY MEMBERSHIP, THE ALL IN PASS, AND COURSE CREDITS

23.1 Scope and Priority

This Section applies to THE SHIFT, the monthly membership, The ALL IN Pass, any Aligned Spark offer that includes Course Credits, any “Add Credits” purchase, temporary coaching and replay access associated with those offers, and any successor offer that expressly incorporates this Section.

If this Section conflicts with another part of these Terms concerning recurring billing, fixed-term access, cancellation, Course Credits, failed payments, or Redeemed Courses, this Section controls for the affected offer.

23.2 Definitions

For this Section:

Course Credit means one account-specific unit that may be redeemed for one course currently designated by Aligned Spark as credit eligible.

Included Credit means a Course Credit issued as an included benefit of a qualifying monthly membership payment or ALL IN term. An Included Credit is not separately purchased.

Purchased Credit means a Course Credit purchased separately through an “Add Credits” offer or another checkout that expressly identifies the Credit as separately purchased.

Eligible Course means a course marked by Aligned Spark as available for Course Credit redemption at the time of redemption.

Redeemed Course means an Eligible Course successfully added to your account after one Course Credit is used and the course entitlement is completed.

Paid Through Date means the end of the monthly billing period already paid for after a monthly membership is canceled.

ALL IN Access Period means the twelve-month coaching and replay period included with The ALL IN Pass, unless a different period is stated at checkout.

Qualifying Shift Access means an active monthly membership, an active ALL IN Access Period, or another status expressly approved by Aligned Spark for The Shift benefits or member-priced Purchased Credits.

Continuous Qualifying Access means Qualifying Shift Access that continues from one paid period or term into the next without a gap, including an approved monthly-to-ALL-IN or ALL-IN-to-monthly conversion that begins when the existing paid period ends.

23.3 Monthly and ALL IN Automatic Renewal

THE SHIFT monthly membership is an ongoing month-to-month subscription that automatically renews until canceled.

The ALL IN Pass is an ongoing annual subscription that automatically renews every twelve months at the price disclosed at checkout until canceled.

By enrolling in either plan, you authorize Aligned Spark and its payment providers to charge the payment method associated with your account for the recurring price and applicable taxes on each scheduled billing date.

Your billing date is generally based on the date your monthly membership or ALL IN Pass begins. Processing may occur on a slightly different date because of weekends, holidays, payment processing, or circumstances outside our control. A processing delay does not change the preserved monthly or annual anniversary used for the next paid access period.

You may cancel future renewals through the ThriveCart Customer Hub, an approved subscription management link provided in your member account, or by contacting hello@alignedspark.com.

Cancellation stops future renewal charges. Unless an offer or applicable law states otherwise, cancellation does not create a refund or prorated refund for the billing period already purchased.

23.4 What Qualifying Shift Access Includes

The applicable fee pays for the complete The Shift experience described at checkout. Depending on the current offer, this may include live coaching, coaching replays, question submission, member resources, Eligible Course browsing, member pricing on Purchased Credits, community or portal access, and Included Credits issued under this Section.

The monthly or ALL IN fee is not allocated solely to Course Credits. Included Credits are one benefit of Qualifying Shift Access.

Aligned Spark does not guarantee that every submitted coaching question will be answered or that a customer will attend or use every available benefit.

23.5 Included Credits, Accumulation, and Continuous Access

One Included Credit is issued after the successful initial payment for a qualifying monthly membership. One additional Included Credit is issued after each successful monthly renewal payment.

An Included Credit is not issued for a payment that is declined, pending, canceled, refunded, reversed, disputed, or charged back.

Unused Included Credits may accumulate while Continuous Qualifying Access remains active and in good standing, subject to each Credit's individual expiration date.

Each Included Credit expires twelve calendar months after the date it is issued if it has not been redeemed sooner. A renewal, plan change, or continuation of Qualifying Shift Access does not reset or extend an Included Credit's twelve-month expiration date.

Current course ownership does not reduce a qualifying monthly Credit issuance. If a monthly member already owns every Eligible Course, valid Included Credits remain available for future Eligible Courses while Qualifying Shift Access continues, subject to each Credit's expiration date.

The ALL IN Pass issues Included Credits under Section 23.14.

Included Credits may carry from monthly to ALL IN, from ALL IN to monthly, or between ALL IN terms when Continuous Qualifying Access is proven and the next paid period begins without a gap. A carried Included Credit remains subject to its original twelve-month expiration date.

When all monthly and ALL IN access ends, unused Included Credits expire at the final Paid Through Date or ALL IN Access Period end even when an individual Credit's twelve-month expiration date would have been later. An Included Credit therefore expires on the earlier of its individual twelve-month expiration date or the end of Continuous Qualifying Access. Expired Included Credits are removed from the available balance and are not refundable, redeemable for cash, replaceable, transferable, or eligible for account credit, except where required by law.

Rejoining after Qualifying Shift Access ends does not restore expired Included Credits unless a written reactivation offer expressly states otherwise.

No Credit already validly issued is removed merely because the member later owns every Eligible Course.

While Qualifying Shift Access remains active, Aligned Spark may display an Included Credit's expiration date in the member portal and send reminder messages before unused Included Credits expire. A reminder is a courtesy and does not change the expiration date.

23.6 Purchased Credits Through Add Credits

An active monthly member or active ALL IN customer may be offered the ability to buy one or more Purchased Credits at a member price through an Add Credits checkout.

A Purchased Credit is separately paid for and is treated differently from an Included Credit.

After a Purchased Credit payment is successfully processed and the Credit is added to your account:

  1. The Purchased Credit remains attached to your account until it is redeemed, refunded, reversed, or adjusted because of fraud or technical error.
  2. The Purchased Credit has no time-based expiration and does not expire because your monthly membership is canceled, your Paid Through Date passes, or your ALL IN Access Period ends.
  3. You may redeem the Purchased Credit after coaching or replay access ends, provided your account remains in good standing and the Purchased Credit is not frozen under these Terms.
  4. Ending Qualifying Shift Access ends your ability to buy additional Purchased Credits at the member price, unless a later offer expressly allows it.
  5. The Purchased Credit remains subject to the then-current Eligible Course catalog and these Terms.

Purchased Credits are nonrefundable after successful delivery to your account except where required by law or expressly stated at checkout. They cannot be exchanged for cash, transferred, sold, shared, or moved to another account.

The fact that a Purchased Credit remains available after Qualifying Shift Access ends does not restore live coaching, coaching replays, question submission, member pricing, or other temporary benefits.

23.7 Course Credit Characteristics

Each Course Credit may be used for one Eligible Course regardless of that course’s standard retail price.

Course Credits:

  1. May be redeemed only through the Aligned Spark account to which they were issued or purchased.
  2. Cannot be redeemed for cash, except where required by law.
  3. Cannot be sold, resold, transferred, assigned, shared, or combined between accounts.
  4. Cannot be applied retroactively to a prior purchase.
  5. Cannot be used for a course that is not marked eligible at the time of redemption.
  6. Do not transfer ownership of Aligned Spark intellectual property.
  7. Do not create a right to receive the difference between course prices.
  8. Do not create replacement value for an Eligible Course the customer already owns.

Course Credits are account-specific program units. They are not marketed or sold as gift cards or gift certificates.

23.8 Credit Balance and Redemption Order

Your account may contain both Included Credits and Purchased Credits.

To protect Credits that expire, Aligned Spark will generally apply an available Included Credit before applying a Purchased Credit. When more than one Included Credit is available, the system will generally use the Included Credit with the earliest expiration date first and may use the oldest issue date to resolve an exact tie.

Your account may display separate counts for Included Credits and Purchased Credits. The combined total does not change the separate expiration rules for each Credit type.

Owning every currently eligible course does not reduce or cap the balance of valid Credits. Aligned Spark may temporarily hide a Credit navigation shortcut when there is no eligible course available for that customer to redeem, without changing the recorded balance or the expiration rules that apply to each Credit.

Aligned Spark’s account records control the classification, source, status, and redemption history of each Course Credit, subject to correction of a verified error.

23.9 Course Credit Redemption

Course Credits are redeemed directly through your Aligned Spark member account.

Before a Course Credit is used, the interface will display a confirmation with Confirm and Cancel options. You are responsible for reviewing the selected course before confirming.

A redemption is completed when Aligned Spark’s systems:

  1. Verify the account and identity associated with the request.
  2. Verify that an applicable Course Credit is available.
  3. Verify that the selected course is eligible.
  4. Verify that you do not already have continuing access to the course.
  5. Apply one Course Credit.
  6. Grant access to the selected course.

A Course Credit redemption may be recorded within Aligned Spark’s systems without creating a separate paid ThriveCart order for the selected course.

Once completed, a redemption is final. A Redeemed Course cannot be exchanged for another course and the used Course Credit cannot be returned to the balance, except when Aligned Spark confirms a technical or administrative error.

23.10 Access to Redeemed Courses

A course successfully obtained through a Course Credit receives the same continuing personal access rights that apply to a separate purchase of that course.

Redeemed Course access continues after monthly membership or ALL IN access ends. Redeeming a course does not transfer ownership of the course or its intellectual property.

Continuing course access remains subject to account security, intellectual property restrictions, platform availability, fraud, payment reversal, chargeback, legal requirements, and the terms that apply to direct course purchases.

23.11 Eligible Course Catalog

Aligned Spark determines which courses are eligible for Course Credit redemption.

We may add, update, replace, retire, or remove courses from future eligibility. Availability at one time does not guarantee future eligibility. A new Aligned Spark course is not automatically credit eligible unless we expressly add it.

Removing a course from future eligibility does not remove a customer’s previously completed entitlement to that course.

Purchased Credits that remain after Qualifying Shift Access ends may be used for courses in the Eligible Course catalog available at the time of redemption.

If Aligned Spark permanently discontinues the Course Credit program while unused Purchased Credits remain, Aligned Spark will provide a reasonable method to honor those Purchased Credits. That method may include a final redemption period, substitute eligible course access, account value, or another remedy consistent with applicable law.

23.12 Voluntary Cancellation, Term End, and Credit Expiration

A voluntary monthly cancellation stops future monthly renewals and normally preserves paid membership benefits through the Paid Through Date.

An ALL IN cancellation stops future annual renewals and normally preserves paid benefits through the current ALL IN Access Period. If the annual renewal payment has already processed, cancellation applies to the next renewal and does not create a refund or prorated refund for the annual period already purchased.

Until the applicable Paid Through Date or ALL IN term end, you may continue to access the active benefits available to your account, redeem available Included Credits and Purchased Credits, and buy additional Purchased Credits at the member price when that option is offered.

If no qualifying successor begins when paid access ends:

  1. Live coaching access ends.
  2. Coaching replay access ends.
  3. Question submission access ends.
  4. Access to member-only areas and current call information ends.
  5. Eligibility to buy additional Purchased Credits at the member price ends.
  6. All unused Included Credits expire and are removed without refund, even when an individual Credit's twelve-month expiration date would have been later.
  7. Unused Purchased Credits remain in your account and remain redeemable while the account is in good standing.
  8. Redeemed Courses and separately purchased courses remain accessible.

A cancellation or term-end confirmation may show the number of Included Credits that will expire, the final date to use them, and the number of Purchased Credits that will remain.

23.13 Failed Payments and Payment Recovery

No new Included Credit is issued when a scheduled payment fails.

Aligned Spark or its payment providers may make up to five payment attempts during the fourteen days following the original failed payment.

During payment recovery, Aligned Spark may send billing notices and ask you to update your payment method.

During the first four unsuccessful payment attempts, or while an approved hold or payment arrangement remains active, Aligned Spark may suspend live coaching, coaching replays, question submission, and other temporary benefits. Available Included Credits may be frozen so they cannot be redeemed during the recovery period.

After the fifth unsuccessful payment attempt, if payment has not been recovered and there is no customer response or active approved hold or payment arrangement, all portal product use is suspended immediately because the account is out of good standing. The portal account and Aligned Spark’s purchase, ownership, entitlement, and Course Credit records remain preserved.

You may have up to thirty days from the original failed payment date to correct the payment issue. If the payment is successfully recovered within that period, Aligned Spark may restore valid and unaffected course, program, and temporary access, unfreeze unaffected Purchased Credits and Included Credits as applicable, and issue the Included Credit connected to the recovered billing period exactly once.

If payment is not recovered within thirty days of the original failed payment date, the affected Qualifying Shift Access may expire and all unused Included Credits may be terminated without refund.

Purchased Credits are not terminated or expired solely because a payment fails or Qualifying Shift Access ends. They remain recorded but cannot be redeemed while the account is suspended or otherwise out of good standing. An unaffected Purchased Credit becomes usable again when the account returns to good standing. A Purchased Credit may be frozen, removed, or reversed when the payment used to purchase that specific Credit is refunded, reversed, disputed, charged back, fraudulent, or unauthorized.

Redeemed Courses and separately purchased course ownership remain recorded during an account-wide suspension. Access to valid and unaffected courses is restored when the account returns to good standing, subject to the payment reversal and fraud provisions of these Terms.

23.14 The ALL IN Pass

The ALL IN Pass is an annually renewing The Shift access option. Each successful annual payment provides a twelve-month ALL IN Access Period. It does not preselect or automatically grant Eligible Courses. It provides temporary coaching and replay access plus Included Credits that the customer may use to select Eligible Courses.

The ALL IN Pass automatically renews every twelve months at the price disclosed at checkout until canceled. Each verified annual renewal payment extends the ALL IN Access Period exactly twelve calendar months from the existing anniversary and applies the Credit allocation rules below once. A failed, pending, reversed, disputed, or duplicate payment does not create a new annual period or duplicate Credits.

For every qualifying ALL IN term, twelve Included Credits are issued once payment and term activation are verified. This applies to the initial purchase and each successful annual renewal. Current course ownership does not reduce the twelve-Credit allocation, including when the customer already owns every Eligible Course.

Each Credit in an ALL IN allocation has its own twelve-month expiration measured from the issue date. A new annual allocation does not reset or extend the expiration date of any older Included Credit.

If an ALL IN customer owns every Eligible Course, valid Included Credits remain available for future Eligible Courses while Qualifying Shift Access continues, subject to each Credit's expiration date. No valid Included Credit is removed or withheld solely because the customer owns the complete current catalog.

An ALL IN purchase does not provide cash, a refund, a substitute course, a price adjustment, or a replacement Credit for a course the customer already owns.

Aligned Spark may send advance reminders before an upcoming annual renewal. Those reminders may state the renewal amount, scheduled charge date, continuing benefits, and available cancellation or plan-change process.

An approved change from ALL IN to monthly takes effect at the preserved anniversary unless Aligned Spark expressly confirms a different date. The first monthly payment, monthly access period, and applicable Included Credit begin when the monthly plan takes effect. An approved early plan-change payment does not shorten the current ALL IN Access Period or activate successor-plan Credits early.

When an ALL IN term ends without Continuous Qualifying Access, unused Included Credits expire under Section 23.12. When monthly or ALL IN access continues without a gap, unused Included Credits may carry into the successor period subject to each Credit's original twelve-month expiration date and the issuance rules.

23.15 Live Coaching, Questions, and Replays

Live coaching, current Zoom information, question submission, and coaching replays are temporary benefits available only during the applicable monthly membership, Paid Through period, ALL IN Access Period, or approved Activate access, subject to payment recovery and suspension rules.

Aligned Spark does not guarantee that every submitted question will be answered. Keeli or Aligned Spark may select questions based on time, relevance, and the value of the discussion for the group.

We may change the date, time, length, format, topic, platform, or availability of a coaching session when reasonably necessary. A new meeting link may be used for each call.

Zoom links, replay links, question forms, and member-only access information may not be shared.

When you submit a coaching question or a private win, Aligned Spark may store your submission and a reviewed summary of related coaching in your private account records to provide the Service and personalize account communications to you, including renewal or cancellation communications.

23.16 Active Activate Members

An active Activate member may receive The Shift coaching, replay access, and direct access to approved new course releases as benefits of Activate.

Active Activate members do not receive or accumulate The Shift Included Credits for benefits already supplied through Activate. The Shift Credit wallet, redemption controls, Add Credits option, and Shift acquisition prompts may be hidden while Activate remains active.

Approved new Eligible Courses may be granted directly to active Activate members without consuming a Course Credit.

Any valid Purchased Credits held before Activate remain recorded. They may be hidden during Activate and become visible again after Activate ends if the account is in good standing.

Activate billing, renewal, failed-payment, removal, and retained-course rights remain governed by the Activate offer, any signed Activate agreement, and the Terms applicable to Activate. Activate access does not create a synthetic monthly or ALL IN subscription.

23.17 Account Access After Temporary Benefits End

A former monthly member or former ALL IN customer may retain limited account access needed to:

  1. Open Redeemed Courses and separately purchased courses.
  2. View unused Purchased Credits and redeem them while the account is in good standing.
  3. Review relevant account information.
  4. Access available billing or support options.

This limited access does not include live coaching, coaching replays, question submission, current call information, or member pricing on additional Purchased Credits.

23.18 Technical Errors and Account Records

Aligned Spark’s account, payment, entitlement, and Course Credit records will be used to determine membership status, Credit type, Credit balance, redemption history, and course access.

We may correct a Credit balance, redemption, membership status, or entitlement when a duplicate event, payment reversal, technical error, unauthorized activity, or administrative error occurs.

If a redemption consumes a Course Credit and the course cannot be granted because of a verified technical error, we may complete the course grant or restore the affected Course Credit.

23.19 Refunds, Reversals, and Chargebacks Related to THE SHIFT

Monthly payments, ALL IN purchases, Add Credits purchases, and member-priced purchases are nonrefundable except where required by law or expressly stated in writing.

No refund is provided solely because a customer:

  1. Did not use an Included Credit before it expired.
  2. Did not redeem a Purchased Credit yet.
  3. Did not attend a coaching call.
  4. Did not watch a replay.
  5. Did not complete a course.
  6. Canceled or allowed a term to end before using all available temporary benefits.
  7. Already owned an Eligible Course.

Purchased Credits are not forfeited merely because temporary access ends. They remain governed by Sections 23.6 and 23.13.

If a payment is refunded, reversed, disputed, or charged back, Aligned Spark may immediately suspend all portal product use while the account is out of good standing. Aligned Spark may remove or freeze the benefits, Included Credits, Purchased Credits, or course access created by that payment, subject to applicable law and an account review.

Valid ownership records and Purchased Credits unrelated to the affected payment remain recorded but are not accessible or redeemable during the account-wide suspension. If the billing issue is resolved and the account returns to good standing, valid and unaffected access and Purchased Credits may be restored. Value created by the refunded, reversed, disputed, charged-back, fraudulent, or unauthorized payment may be permanently removed after review.

You agree to contact Aligned Spark promptly regarding a billing concern so we have an opportunity to investigate and resolve it. Nothing in these Terms waives a right that cannot legally be waived.

23.20 Misuse and Fraud

You may not:

  1. Create multiple accounts to obtain duplicate Credits or promotional benefits.
  2. Attempt to spend one Course Credit more than once.
  3. Manipulate, bypass, interfere with, or test Credit or entitlement systems without authorization.
  4. Use another customer’s Credits, account, coaching access, or replay access.
  5. Resell, share, or transfer a Credit or course entitlement.
  6. Cancel and repurchase in an attempt to obtain duplicate or overlapping Credit allocations.

Aligned Spark may suspend redemption and account access while investigating suspected fraud, account sharing, payment abuse, or system manipulation. The final treatment of Purchased Credits will comply with applicable law.

23.21 Changes to THE SHIFT

Aligned Spark may prospectively change subscription pricing, ALL IN pricing, member features, coaching schedules, Eligible Courses, and other program details.

Material changes will be communicated as required by law. A future program change does not remove access to a course already validly redeemed, subject to payment reversal, fraud, legal requirements, intellectual property restrictions, platform closure, or circumstances outside our reasonable control.

SECTION 24: REFUNDS, RETURNS, AND CANCELLATIONS GENERALLY

Unless a checkout, written refund policy, or applicable law states otherwise, purchases of courses, programs, masterclasses, coaching, subscriptions, bundles, downloads, and Services are nonrefundable.

A customer’s decision not to participate, complete, attend, view, download, or use a purchased Service does not create a refund right.

Month-to-month subscriptions may be canceled prospectively as stated in Section 23. Fixed-term programs and installment plans remain subject to Section 22.

THE SHIFT Included Credits, Purchased Credits, monthly membership, ALL IN access, and related cancellation rules are governed by Section 23.

SECTION 25: ENTIRE AGREEMENT

These Terms, the Privacy Policy, offer-specific checkout terms, and any written agreement signed by you and Aligned Spark form the entire agreement concerning the applicable Services and replace prior discussions or understandings concerning those Services.

If an offer-specific signed agreement conflicts with these Terms, the signed agreement controls for that offer. If a THE SHIFT checkout or policy conflicts with a general provision, Section 23 controls to the extent stated there.

Our failure to enforce a provision does not waive that provision or another right.

SECTION 26: GOVERNING LAW AND VENUE

These Terms and any separate agreement for Services are governed by the laws of the State of Nevada, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.

To the extent permitted by law, a legal action arising from these Terms or the Services must be brought in a state or federal court located in Reno, Nevada, and the parties consent to that location and jurisdiction.

Nothing in this Section removes a consumer right or forum that cannot legally be waived.

SECTION 27: CHANGES TO THESE TERMS

You may review the current version of these Terms on this page.

We may update these Terms by posting a revised version and changing the “Last Updated” date. We will provide additional notice when required by law or when a material change applies to an ongoing subscription.

Changes apply prospectively from their effective date. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms, except where additional consent is required by law.

SECTION 28: CONTACT INFORMATION

Questions about these Terms, billing, THE SHIFT, Course Credits, redemptions, cancellations, or account access should be sent to:

Aligned Spark LLC Email: hello@alignedspark.com